This is a little trick I tried a while back with a ClarionAddins client. They were having an installation problem which was a little tricky to diagnose when it occurred to me that the log4Net library used in the Clarion IDE can send data pretty much anywhere with the right appender. A little bit of looking around I came across Papertrail (affiliate link!) which serves my needs very nicely for now in the free version and is decently priced if traffic goes up.
The basic idea is this: Add the appropriate log4net appender to the Clarion.exe.config file, repeat the problem you are having with the IDE, let me know when you are done and I will check out the logs and see if there is anything I can spot that needs attention.
Disclaimer: Of course you will remember to back up any configuration files before you make changes right?
Step 1: Enable sending logs
(do this bit with the IDE closed!)